FAQ's
and Terms & Conditions
If
you're having trouble paying the Paypal money request I sent you
via email please click here for
instructional diagrams
Booking
a place in my diary & ordering invitations / stationery
Complete
the online order form and I'll get back to you within 24hrs to tell
you if I can do your order.Click
here for the Order Forms.
No payment details are needed at this stage.
Please
remember that I work on a first come first served basis, so to avoid
disappointment please book your order early.
It
is recommended to book your wedding stationery orders with me at
least 4 months (if not more) before you want to receive your invitations.
So check your calendars.
You'll
need to provide me with a date you would like to receive your invitations
by, and I will work to that, but more often than not you will receive
your invitations before the specified date.
If
you are also ordering extras like a table plan, order of service,
menus etc it is recommended that you order for these at the same
time you place the order for the invitations (if possiable). If
you don't order your extras when ordering invitations then I cannot
guarantee that I can produce them when the time comes, as my diary
might be full at the time.
Ordering
sample invitations on your site?
Browse
through the designs and when you find something you like just choose
your colour and click the gray add to basket button.
Then
a paypal window will pop up so you can check and/or amend your order.
If you want to add more items to your basket then just click on
the Continue Shopping button on the bottom right side of the screen
and that page will be minimized to your toolbar.
If
you add more items you will notice that the paypal window doesn't
automatically pop back up again, don't worry your items will still
be added to your basket, at anytime just click the paypal tab at
the bottom of your screen to maximize the window and bring it back
up again.
When
you've finished shopping bring the paypal window back up and click
on Secure Checkout button then follow the on screen prompts.
You
should receive your samples within 14 days. If there is an unavoidable
delay I shall contact you by phone or by email.
Proofs,
PDA or Hardcopy?
I
will send PDA proofs via email of the layout of text for you to
check and I will not proceed until you send me an email stating
that everything is okay.
PDA
proofs are recommended
if you've already purchased a sample from me and you're happy with
the colour of the design, plus you'll generally get PDA proofs quicker
than hardcopy proofs particularly if I'm very busy.
**Please
note if you've chosen to have PDA proofs via email you will have
to print off the proof within Adobe acrobat, sign and date it, then
post it back to me for my records**
If
you'd prefer to have a hardcopy proof sent to you in the post then
that can be done instead. But you will still have to sign and date
it, then post it back to me.
It
is your responsibility to make sure that all names are correct and
all wording is exactly what you require. Any
alterations made after you've confirmed via email or signed the
hardcopy proofs may incur additional charges.
Quantity
Discounts
If
you purchase 80-99 of the same item you will qualify for a discount
of 5%
If
you purchase 100+ of the same item you
will qualify for a discount of 10%
Example below:
95 invites @ 2.50 each = £237.50, minus 5% =
£225.62
40 place cards @ 1.25 each = £50.00, minus 0% = £50.00
GRAND TOTAL = £275.62
Bespoke
Service
I
can change colours on most of my designs free of charge.
My
bespoke fee is £35.00. This fee will include finished samples
of a day invite (classic, pocket or wallet), a flat card evening
invite, an order of service, a table number and a place card all
in your new design.
If you decide to order the bespoke design from me I will deduct
£10.00 from your total order.
The
price band that your stationery collection will fall under depends
on what and how many materials used.
If
you need to stick to a budget please let me know before hand.
Wording
Wording
and correct spelling is your responsibility.
You
can always send me the wording via email, or you can type out your
instructions and post them to me (please don't send me written wording
as it can be difficult to read other peoples writing), but via email
is reccommended as I can just copy and paste your wording straight
into the invitation and this way always reduces the chance of me
making a typo error.
Please
use a spell checker to double check your spelling to avoid any mistakes.
Payment
A
deposit of 50% of your total order value is required when placing
an order, with the balance due before the first parcel is dispatched.This
deposit is non-refundable.
All
prices for stationery include envelopes.
I
accept payments via PayPal. When using PayPal your customer information
is dealt with by using the highest standards of security. Your credit
card and bank account information are stored only in encrypted format
on computers that are not connected to the internet. For more information
on PayPal security visit www.paypal.com/uk
If
you're having trouble paying the Paypal money request I sent you
via email please click here for
instructional diagrams
Postage
& Packing and Delivery within the UK
P&P
for samples is £1.00 per order
P&P is £10, unless your order is very small then it will
be £6.
I
take the up most care to ensure that all items are securely packaged
for transport in order for them to reach you in excellent condition.
Manufacture
& Printing
All
designs are handmade to order so occasionally there might be slight
variations between items. However, I do endeavor to keep all designs
the same.
When
printing my stationery I use an inkjet printer for printing coloured
text and patterns/pictures, so it is advisable not to get my stationery
wet or damp as that could ruin the print.
(But I've had no negative feedback from clients about printing to
date)
I will lightly spray the order of services, and menus with an inkjet
sealer spray, as these items tend to get man-handled a bit.
Black
text/patterns are generally printed on a laser printer and therefore
will have no issues.
Safety
Due
to small parts all of my designs are unsuitable for children under
the age of 6 years.
Returns/Refunds
and Cancellations
All
of my products are handmade on a made to order basis. In the event
of your order being cancelled CKK Wedding stationery has the right
to retain the 50% deposit.
I
do not accept returns on any handmade products unless they are faulty.
If
an order is cancelled, all work carried out that exceeds the 50%
deposit must be paid for.
Website
prices
CKK
Wedding stationery has the right to change prices without notice.
However, any prices quoted to you in an e-mail are valid for a term
of 30 days.
Copyright
All
of my designs are covered by ©ckk wedding stationery 2009.
It is not permitted to copy and publish any part of www.ckkweddingstationery.co.uk
This includes images, designs, texts and any logos. It is the clients
responsibility to read all terms and conditions prior to ordering.
International
Orders
It
is at the discretion of CKK if international orders are taken on.
It is dependent on workload and the size of the order.
Privacy
Policy
I am committed to protecting your privacy. I will only use the information
that i collect about you lawfully (in accordance with the Data Protection
Act 1998).
I collect information about you for 2 reasons: firstly, to process
your order and second, to provide you with the best possible service.
I will not e-mail you in the future unless you have given us your
consent.
I will never collect sensitive information about you without your
explicit consent.
The
information I collect is your name, address, phone number and email
address via paypal. I don't collect your credit/debit card details.
The personal information which i hold will be held securely in accordance
with the law.
I may use technology to track the patterns of behavior of visitors
to our site. This can include using a "cookie" which would
be stored on your browser. You can usually modify your browser to
prevent this happening. The information collected in this way can
be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact
me
|