Back to the home page Click here for all of my exclusive wedding stationery designs Choose from a large list of fonts Click here for stationery codes & prices Read what previous clients have said about my designs Links to other wedding related sites FAQ's, Delivery & Terms and Conditions Submit your order online Feel free to contact me about your order
 

 

 

FAQ's and Terms & Conditions

 

Ordering sample invitations on your site?

Browse through the designs and when you find something you like just choose your colour and click the grey add to basket button. Then a paypal window will pop up so you can check and/or amend your order. If you want to add more items to your basket then just click on the Continue Shopping button on the bottom right side of the screen and that page will be minimized to your toolbar. If you add more items you will notice that the paypal window doesn't automatically pop back up again, don't worry your items will still be added to your basket, at anytime just click the paypal tab at the bottom of your screen to maximize the window and bring it back up again. When you've finished shopping bring the paypal window back up and click on Secure Checkout button then follow the on screen prompts.

You should recive your samples within 14 days. If there is an unavoidable delay I shall contact you by phone or by email.

 

Ordering wedding stationery / civil partnership stationery

Complete the online order form and I'll get back to you within 24hrs to tell you if I can do your order. Click here for the order form.

 

Proofs

I will send proofs of your wedding stationery for you to check and I will not proceed until this is signed on the back by you and returned to myself. It is your responsibility to make sure that all names are correct and all wording is exactly what you require. Any alterations made after your signed proofs have been returned may incur additional charges. Once the proofs have been returned to me, I will then go to print.

 

Bespoke Service

I can change colours on most of my designs free of charge.
My bespoke fee is £25.00. This fee will include finished samples of a day invite (classic, pocket or wallet), a flat card evening invite, an order of service, a table number and a place card all in your new design.

If you decide to order the bespoke design from me I will deduct £10.00 from your total order.
The price band that your stationery collection will fall under depends on what and how many materials used.
If you need to stick to a budget please let me know before hand.

 

Wording

Wording and correct spelling is your responsibility.
When filling out the online order form there are boxes for you to enter your wording. If you prefer you can always send me the wording via email, or you can type or write out your instructions and post them to me. Please use a spell checker to double check your spelling to avoid any mistakes. If you are writing out your list please use black or blue ink and make sure it is legible and then sign and date it at the bottom of the document.

 

Payment

A deposit of 50% of your total order value is required upon ordering for work to commence, with the final balance due before the final part of your order can be dispatched.This deposit is non-refundable. All prices for stationery include envelopes.
I accept payments by cheque and PayPal. Cheques should be made to Claire Nicholls or CKK Wedding Stationery. When using PayPal your customer information is dealt with by using the highest standards of security. Your credit card and bank account information are stored only in encrypted format on computers that are not connected to the internet. For more information on PayPal security visit www.paypal.com/uk

 

Postage & Packing and Delivery within the UK

Samples are 0.80p per order

Small stationery orders (under 2kg) are sent by Royal Mail Special Delivery Next Day, p&p for small orders is £10.00
(typically small orders can be less than 80-100 items/invitations but this can change depending on the weight)

Large stationery orders (over 2kg) are sent by parcel force 48hr delivery service, p&p for large orders is £15.00
(this includes postage of table plans)

The postage and packing prices will be added to your final invoice.
I take the up most care to ensure that all items are securely packaged for transport in order for them to reach you in excellent condition.

 

Manufacture

All designs are handmade to order so occasionally there might be slight variations between items. However, I do endeavor to keep all designs the same.

Safety

Due to small parts all of my designs are unsuitable for children under the age of 6 years.

Returns/Refunds and Cancellations

All of my products are handmade on a made to order basis. In the event of your order being cancelled CKK Wedding stationery has the right to retain the 50% deposit. I do not accept returns on any handmade products unless they are faulty. If an order is cancelled, all work carried out that exceeds the 50% deposit must be paid for.

Website prices

CKK Wedding stationery has the right to change prices without notice. However, any prices quoted to you in an e-mail are valid for a term of 30 days.

Copyright

All of my designs are covered by ©ckk wedding stationery2007. It is not permitted to copy and publish any part of www.ckkweddingstationery.co.uk This includes images, designs, texts and any logos. It is the clients responsibility to read all terms and conditions prior to ordering.

 


I will only take orders from the United Kingdom and Ireland

 

Privacy Policy

I am committed to protecting your privacy. I will only use the information that i collect about you lawfully (in accordance with the Data Protection Act 1998).

I collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

I will not e-mail you in the future unless you have given us your consent.

I will never collect sensitive information about you without your explicit consent.

The information I collect is your name, address, phone number and email address via paypal. I don't collect your credit/debit card details.

The personal information which i hold will be held securely in accordance with the law.

I may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact me